Q: What is Baby Haven?

A: Baby Haven is a Chinese purchasing agent website specializing in providing high-quality baby products for customers worldwide.

Q: What products does Baby Haven offer?

A: Baby Haven offers a variety of baby products for 0-1 year olds, including changing tables, blankets, baby strollers, baby bassinets, baby bathtubs, baby carriers, and more.

Q: How long does it take for Baby Haven to deliver my order?

A: It takes about one month from purchasing to delivery to US customers.

Q: How can I contact Baby Haven if I have questions?

A: You can contact us through the Contact Us page on the website. We will respond to your email as soon as possible.

Q: Does Baby Haven have a return and exchange policy?

A: Yes, we offer a 30-day free return and exchange policy. If you are not satisfied with our products, you can contact us to request a refund or exchange. We will do our best to resolve any issues.

Q: What payment methods does Baby Haven accept?

A: Baby Haven currently accepts credit cards, PayPal, and bank transfers.

Q: Can I track my order?

A: Yes, we provide a logistics tracking number for each order. You can check your order logistics information on our website or through email.

Q: Do Baby Haven's baby products meet safety standards?

A: Yes, all of our baby products meet international safety standards. Our products are manufactured by reliable suppliers and are inspected before importing to China.

Q: Does Baby Haven offer international shipping?

A: Yes, we provide international shipping services for customers worldwide. However, please note that international shipping costs may vary depending on the destination.

Q: What are Baby Haven's customer service hours?

A: Our customer service department is open from Monday to Friday, from 9am to 6pm (Beijing time). We will respond to your email as soon as possible, but there may be a time difference.